Refund Policy | CamplinQ
    CamplinQ

    For campsite operators

    Refund Policy

    This policy applies to subscription payments made by campsite operators on CamplinQ. All payments are processed by Paddle.com Market Ltd, our Merchant of Record.

    Last updated: May 2025

    Payments processed by Paddle

    CamplinQ uses Paddle.com as our payment provider and Merchant of Record. Paddle handles all billing, invoicing, VAT, and payment disputes. Your card or payment details are held by Paddle, not by CamplinQ.

    Annual subscription — 30-day refund

    If you purchase the annual subscription plan and are not satisfied, you may request a full refund within 30 days of the initial payment date. No questions asked.

    Your campsite was subscribed to the annual plan (€150/year).

    The refund request is submitted within 30 calendar days of the payment date.

    Your account has not been used to fraudulently represent your campsite.

    Refunds are processed by Paddle and will be returned to the original payment method within 5–10 business days, depending on your bank or card issuer.

    Monthly subscription — no refunds

    Monthly subscription payments (€15/month) are non-refundable. You may cancel your monthly subscription at any time, and access continues until the end of the current billing period.

    Monthly payments are not eligible for refund after the billing date.

    Cancellation stops future charges; it does not refund the current period.

    How to cancel your subscription

    You can cancel your subscription at any time directly from your CamplinQ dashboard:

    1. Log in to your CamplinQ account.
    2. Go to your campsite dashboard and open the Cooperation model tab.
    3. Click Manage subscription and follow the Paddle portal steps.

    Alternatively, contact us at [email protected] and we will assist you.

    How to request a refund

    If you are eligible for a refund (annual plan within 30 days), please follow these steps:

    1. Email us at [email protected] with the subject line Refund request.
    2. Include your campsite name and the email address used for the subscription.
    3. We will initiate the refund through Paddle within 2 business days of receiving your request.
    4. Paddle will process the refund to your original payment method within 5–10 business days.

    Exceptions

    Refunds will not be issued in the following cases:

    The subscription has been active for more than 30 days (annual plan).

    The account has violated CamplinQ's Terms and Conditions.

    The refund request is for a monthly plan payment.

    The subscription was already used to successfully receive and process guest inquiries or bookings.

    Paddle disputes

    Because Paddle is the Merchant of Record, payment disputes and chargebacks are handled by Paddle. If you have an issue with a charge, we recommend contacting us first at [email protected] so we can resolve it quickly. Initiating a chargeback with your bank without contacting us first may result in suspension of your CamplinQ account.

    Questions about billing or refunds?

    [email protected]

    For Paddle-specific billing questions, you can also contact Paddle directly via their Help Centre.