CamplinQ Money-Back Guarantee

At CamplinQ, we believe that booking your camping holiday should be safe, fair, and stress-free. That’s why we offer a 100% Money-Back Guarantee for eligible situations, while also clearly outlining our deposit policy.

Deposit Policy

The CamplinQ.com 20% deposit is non-refundable unless a booking needs to be cancelled or amended due to circumstances outside the control of the customer. These may include:

Campsite cancellation or double booking
Incorrect or misleading listing information
Site closure or unavailability
Emergency situations (e.g. serious illness, death in the family)

If any of the above applies, you are entitled to a full refund of the deposit.

When You’re Covered by Our Guarantee:

✔ Booking cancelled by the campsite:

If the campsite cancels your confirmed booking, we will refund 100% of your deposit, including service fees.

✔ Misrepresentation or incorrect information:

If the booking was based on inaccurate listing information (e.g. campsite not open, no advertised facilities), you’re entitled to a full refund.

✔ Site closure or unavailability:

If the campsite is closed or unreachable during your booked dates, we’ll issue a full refund.

✔ Serious illness, emergency, or death:

In the event of serious illness or death in the booking party or immediate family, we may offer a full refund upon submission of supporting documentation.

When Refunds Are Not Issued:

Change of plans or voluntary cancellation by the guest, without external cause.
No-shows (when you don’t arrive and haven’t cancelled in advance).
Mild weather-related changes (unless the campsite is officially closed).

How to Request a Refund:

Reach out to CamplinQ support at [email protected] within 7 days of the issue.
Include documents if applicable (e.g. doctor’s note, photos).
Refunds are typically processed within 7–10 business days.

Want to reschedule?

Campsites are often happy to offer alternative dates. If your plans change, just reach out—we’re happy to help you rearrange.

Book with Peace of Mind

Even though deposits are normally non-refundable, we always protect you in case something goes wrong beyond your control. That’s the CamplinQ guarantee.

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